Although healthcare practices serve an invaluable purpose, at the end of the day, they’re still a business. And that means that they have to bring in revenue to continue helping patients.
To ensure providers get paid for their services and that practices can continue to run, they must master a process called revenue cycle management.
In this article, we’ll dig into what revenue cycle management entails and why it matters. We’ll also discuss some of the challenges of managing revenue, the role of providers and tech in the process, and how effective revenue management benefits healthcare practices.
Let’s get started.
What Is Revenue Cycle Management?
Revenue cycle management (RCM) is the process healthcare providers go through to collect and keep track of payments from patients, insurance companies, and other payers.
RCM encompasses the entire lifecycle of a patient account, from verifying insurance eligibility to collecting payments and following up on outstanding balances.
Why Is Revenue Cycle Management Important?
Effective revenue cycle management is the key to an organization’s financial health. Robust RCM practices are important to implement for medical practice managers and healthcare professionals to identify any roadblocks or issues in the payment collection process.
This allows them to then optimize revenue generation, streamline operations, and maintain a strong financial foundation for their business.
The Healthcare Revenue Cycle Management Process
The healthcare revenue cycle isn’t as simple as cashing out a patient at the front desk. It involves a lot of collaboration with insurance companies and work on the part of the healthcare practice team.
Here’s a step-by-step breakdown of the revenue cycle management process.
Step 1: Preregistration and Insurance Verification
Before providing services, healthcare staff need to obtain pre-authorization from the patient’s insurance company and confirm eligibility for insurance coverage. It’s important to verify eligibility beforehand so patients can plan for any out-of-pocket expenses.
Accurate insurance verification also minimizes the risk of denied claims and helps generate maximum patient service revenue from insurance payers.
Step 2: Rendering Services and Capturing Charges
Once administrative staff obtain pre-authorization and verify insurance eligibility, the clinician performs any necessary services or procedures.
Healthcare providers should keep detailed records throughout a patient’s visit to capture charges and eventually receive insurance reimbursement for each service provided.
After a patient visit, providers collect co-payments, deductibles, and any other expenses that fall under the patient’s financial responsibility at the time of service.
Step 3: Claims Submission
After providers render all medical services, administrative staff translate the patient’s documentation into industry-recognized medical codes.
Two of the most important coding systems for radiologists are the Current Procedural Terminology (CPT) and the International Classification of Diseases, Tenth Revision (ICD-10). Medical billers then submit these codes in a payment claim to the patient’s health insurance company.
Some health insurance companies have filing deadlines that revoke coverage when missed. Submitting claims in a timely manner can help providers prevent unnecessary revenue loss.
Additionally, including the necessary documentation and supporting medical records during claims submission can reduce the chance of denied claims.
Step 4: Remittance Processing
Once a healthcare practice receives reimbursement from payers, medical billing staff record the payments and reconcile any outstanding balances from the patient’s visit.
In the case of any rejected or denied claims, healthcare providers should investigate the reasons for the payer’s denial and submit appeals for reimbursement.
Step 5: Patient Collections
In addition to billing the patient’s health insurance company, healthcare organizations also need to stay on top of collecting patient payments. This includes generating and sending invoices to patients for remaining balances after insurance payouts.
If a patient payment is late or unfulfilled, billing staff is responsible for sending reminders to the patient and actively pursuing outstanding balances to ensure full payment collection.
Healthcare Revenue Cycle Management Challenges
As you can imagine, such an in-depth and vital process is not without its challenges.
There are several challenges to revenue cycle management processes in healthcare that impact the financial stability and efficiency of healthcare organizations.
Here are a few common considerations providers should be aware of.
Federal and state compliance regulations are constantly evolving, making it difficult for healthcare professionals to keep up with the latest guidelines.
To avoid compliance violations and penalties, healthcare providers must stay up to date on coding standards, billing rules, documentation requirements, and reimbursement policies.
Denied claims pose another challenge to healthcare revenue cycle management and can result in delayed or lost income for healthcare practices. These denials can stem from issues such as incomplete patient information, coding errors, or missing documentation.
Conducting thorough claim reviews, improving documentation practices, enhancing coding accuracy, and utilizing denial analytics tools can help identify and address the root causes of denials, minimizing revenue loss.
Billing and Coding Errors
Insufficient knowledge of complex coding systems, such as ICD-10 and CPT, along with frequent updates to codes, can lead to coding inaccuracies. In fact, research estimates that 80% of all medical bills contain errors.
Additionally, inadequate documentation to support billed services, improper medical coding, and lack of specificity in coding can result in denied claims and subsequent revenue loss.
Effective communication between billing professionals and healthcare providers, as well as streamlined billing processes, can reduce billing errors to ensure maximum reimbursement.
Medical Identity Theft
Medical identity theft also impacts healthcare revenue cycle management. If an individual’s personal information is fraudulently used for medical services, providers may accidentally submit inaccurate information and fraudulent claims to health insurance companies.
Healthcare fraud not only prevents a practice from receiving payments but can also jeopardize the business’s reputation.
A robust RCM process should include identity verification procedures and secure data management systems to prevent and detect medical identity theft.
Value-based care is a healthcare model that focuses on achieving better patient outcomes while controlling costs. Reimbursement and payment collections are tied to specific quality metrics, such as clinical outcomes and cost savings, rather than the quantity of services rendered.
The goal is to incentivize healthcare providers in delivering quality care that improves patient health outcomes and reduces unnecessary expenses.
The shift towards value-based care changes healthcare revenue cycle management by altering the traditional fee-for-service reimbursement model. Value-based care often involves alternative models such as bundled payments, shared savings, and capitated payments.
Revenue cycle management systems must adapt to these models and capture quality metrics accurately to ensure healthcare providers receive appropriate reimbursement based on their performance.
The Role of Healthcare Professionals in RCM
Healthcare professionals play a critical role in proper revenue cycle management.
They contribute to the accuracy and completeness of documentation, proper medical coding, and billing processes. Their involvement is essential throughout the patient’s journey, from initial registration to providing medical services and billing.
Let’s take a look at the major ways healthcare professionals participate in RCM.
Documentation and Coding Accuracy
Providers are responsible for accurately documenting patient encounters. This includes diagnoses, procedures, and treatments.
Clear and comprehensive documentation ensures that billing staff can assign accurate codes, which in turn impacts the accuracy of claims submitted for reimbursement. Accurate coding helps prevent claim denials and reduces the need for revisions in the revenue cycle.
Collaboration Between Clinical and Administrative Staff
Practices need to coordinate between administrative and clinical functions to accurately share patient information in a timely manner.
Effective collaboration between clinical and administrative staff ensures seamless information flow and timely claim submission. And regular communication helps avoid any documentation or coding discrepancies resulting in rejected claims, optimizing the overall efficiency of the revenue cycle.
The Importance of Training and Education
Continuous learning helps providers stay up to date with ever-changing healthcare regulations. This helps them better understand the importance of accurate documentation, coding practices, and compliance standards, ultimately reducing errors and enhancing the revenue cycle.
Training also empowers healthcare professionals to effectively address challenges such as claim denials, coding inaccuracies, and billing errors.
Clinical staff can provide insight, particularly in clinical documentation improvement (CDI) initiatives. CDI focuses on improving the accuracy, specificity, and completeness of patient records to reflect the true complexity and severity of patients’ conditions.
Detailed and precise documentation is the key to avoiding lost revenue.
By recognizing the importance of their role in healthcare revenue cycle management, medical providers can actively contribute to the financial success of their organizations.
Staff members’ holistic understanding of administrative and clinical functions assists with a practice’s seamless information flow, accuracy in documentation, and timely claim submission.
Additionally, ongoing training and education enable healthcare professionals to stay updated and make informed decisions. The result is improved revenue cycle performance and overall healthcare organizational efficiency.
Technology and Revenue Cycle Management
Technology can streamline billing processes to improve the efficiency, accuracy, and overall financial performance of a healthcare practice.
Revenue cycle management software is specifically designed to automate and streamline various administrative tasks. Examples include modules for patient eligibility verification, medical billing and coding, claims processing, denial management, and data reporting.
RCM software solutions often integrate with electronic health record (EHR) systems to create a seamless workflow.
Here are some of the ways RCM technology can help healthcare practices optimize revenue and reduce workload.
Technology enables the automation of many claims processing and administrative tasks in RCM. Here are just a few examples:
- Insurance eligibility verification. Software can help verify insurance coverage beforehand, reducing administrative and time costs in the office and improving accuracy.
- Electronic patient schedules and documentation. Many RCM technologies include EHR systems. These systems allow patients to save time by scheduling appointments online and completing patient intake forms ahead of their appointment.
- Claims Scrubbing. Automated tools can review claims for errors, inconsistencies, and missing information before submission. This helps practices reduces claim denials and audits for healthcare fraud.
- Electronic claims submission. Software allows electronic submission of claims to payers, accelerating the claims processing timeline.
- Payment posting. Automation tools can match electronic remittance advice with claims data, facilitating accurate and efficient payment posting.
- Denial management. Technology solutions can track and manage denials across the health system, providing analysis to identify patterns and address root causes as well as workflows for appeals.
Benefits of Implementing RCM Technology
Leveraging RCM software solutions is advantageous for providers and practices in many ways. Here are the biggest benefits this technology can yield:
- Increased efficiency. Automation reduces manual data entry, minimizes errors, and accelerates processing times, allowing staff to focus on higher-value tasks.
- Improved accuracy. Electronic records help providers capture all billable services, promoting maximum reimbursement. Plus, revenue cycle management systems can be configured to the latest medical billing and coding rules, reducing errors and ensuring compliance with regulations.
- Enhanced revenue capture. Electronic submission of claims to payers accelerates the claims processing timeline. When claims are denied, technology solutions can track and manage appeals workflows to ensure issues are addressed within payers’ deadlines for reimbursement.
- Streamlined workflows. Integrated software solutions provide a centralized platform, enabling seamless coordination between clinical and administrative teams.
- Data analytics. Revenue cycle management software provides real-time visibility into key performance indicators, revenue trends, and financial insights, supporting informed decision-making and process improvement.
Considerations When Implementing RCM Technology
When choosing a revenue cycle management technology service, there are many factors healthcare organizations should consider to find the platform that best suits their needs, such as:
- Cost. Healthcare organizations should evaluate implementation and ongoing maintenance costs for any RCM technology they plan to use, along with potential return on investment.
- Customer support. Comprehensive RCM platforms should provide training for administrative staff and on-demand support to ensure the technology is being used to its fullest potential and maximize its benefits.
- Interoperability. Just as clinical and administrative staff should communicate effectively about services and payments, healthcare software platforms must be able to work with RCM systems. Integration and compatibility with other healthcare technologies allow for smooth data exchange and workflow continuity.
- Practice size and specialty. Look for a flexible, scalable RCM technology that can meet your healthcare organization’s specific needs. For example, large practices might require software that communicates across multiple clinic locations. And cCrtain sub-specialists should check how their revenue cycle management service stays up to date on the correct medical codes for their field.
- Data security and compliance. Robust security measures are essential to protect patient information and comply with privacy regulations.
The Benefits of Effective Revenue Cycle Management
Proper revenue cycle management improves the financial viability, efficiency, and patient satisfaction of healthcare organizations.
By implementing robust RCM practices, healthcare professionals can optimize revenue generation, streamline operations, and maintain a strong financial foundation for their practices.
Let’s take a closer look at how effective revenue cycle management benefits healthcare practices and providers.
RCM ensures the efficient and timely collection of revenue for services rendered.
By optimizing the revenue cycle, medical practice managers can enhance cash flow, reduce revenue leakage, and maintain financial viability. This allows healthcare organizations to meet operational expenses, invest in technology and infrastructure, and provide quality patient care.
Effective revenue cycle management also helps healthcare professionals maximize reimbursement rates through accurate coding, proper claims submission, and thorough follow-up on claim denials.
It helps prevent lost patient payments, improve reimbursement accuracy, and optimize revenue generation for the services provided.
Claims Accuracy and Compliance
RCM processes focus on proper medical coding, accurate documentation, and adherence to medical billing regulations and compliance standards.
This helps healthcare professionals reduce the risk of claim rejections, denials, or audits due to coding errors or non-compliance, ultimately avoiding potential financial penalties or reputational damage.
Streamlining RCM processes through automation and technology solutions improves operational efficiency and productivity.
It reduces administrative burdens, minimizes manual errors, and allows healthcare facilities to focus on patient care rather than spending excessive time on the medical billing process and reimbursement tasks.
Claim Denials Management
RCM includes proactive denial management strategies and processes to identify and address the root causes of rejected claims.
Promptly resolving denials and submitting appeals when necessary helps expedite reimbursement, reduces revenue loss, and improves overall revenue cycle performance.
Financial Forecasting and Reporting
RCM allows medical practice managers and healthcare professionals to leverage data analytics and improve the future financial health of their organization.
RCM systems monitor key performance indicators, track revenue cycle trends, and generate insightful reports. This information supports informed decision-making, strategic planning, and the identification of areas for process improvement and revenue growth.
The Bottom Line for Improving Healthcare Revenue Cycle Management Processes
Effective revenue cycle management technology contributes to a positive patient experience by ensuring accurate and transparent billing, timely claims processing, and efficient handling of insurance-related matters.
Not only do smooth financial interactions and clear communication about a patient’s financial responsibility enhance customer satisfaction, but optimized RCM also gives time back to staff to focus on providing the best healthcare possible.
Are you ready to see how revenue cycle management software can help boost your practice’s bottom line and patient satisfaction? Get started with a free of Dr. Chrono today!