DrChrono Integrates with Square to Enable Credit Card Payments

Using credit cards as a mode of payments has become increasingly prevalent, overcoming cash or check as a preferred method for paying across many industries. According to the Federal Reserve, total card payments grew from 103.5 billion with a value of $5.65 trillion in 2015 to 111.1 billion (6.8% increase) with a value of $5.98 trillion (5.5% increase) in 2016. Payment processor TSYS also performed a survey of over 1200 consumers late 2017 which found that 44% of consumers in their survey prefer to pay with card, an 11% increase from their 2016 survey, and only 12% still prefer to pay with cash.

Square is an advocate of businesses accepting credit card payments, and provides more than 2 million sellers with the ability to accept credit card payments whether they are mobile or in-store businesses. This month we are excited to announce our new comprehensive Square integration that enables our providers an easy way to accept credit card payments from their patients.

With our new Square integration, providers are now able to easily process credit card payments right in DrChrono EHR app anywhere, anytime, shortening transactions and making it an overall easier payment process. If you register in a medical-related business category with Square, you can also accept HSA/FSA (no new cards needed).

How Square Helps the Provider

Note: Our Square integration has features that require users to be on the Prometheus plan or higher. Other users will be able to process payments but will not have visibility to manage the payments. Please contact our Support or your account manager to set up the Square connection within DrChrono EHR. For additional setup information please refer to our Knowledge Base articles at the bottom of this post.

With the new integration you are able to initiate a Square payment right from the appointment window. Input a charge with a custom note, and manually enter the credit card information or simply swipe, tap, or insert the credit card as you would for a Square transaction. Once the transaction is completed you will be taken back to the previous screen within DrChrono EHR.

Viewing and managing your Square transactions can all be done in the “Patient Payments” dashboard on web or mobile. You can identify Square payments by looking at the payment type, and by hovering over the question mark you can view additional information about the payments. The two way integration between DrChrono and Square automatically updates changes in one platform to show up in the other within 24 hours.


How Patients Can Use Square

Patients are also able to take advantage of the Square integration. Through DrChrono’s OnPatient Patient Portal app, patients can save their payment information and pay for bills online. Providers can also request payments through the OnPatient app enabling patients to pay easily and fast. By offering easy and multiple ways for patients to pay, you can improve patient experience as well as increase payment collection amount.

Please note: You can contact Support or your Account Manager to turn on the Square payment option in your account. Take a look at a few of our support articles to learn more:

Updated Square Interface: Web

Square Integration Refresh: iOS

Square: Save Patient Card Info & Process Payment

Feel free to contact us at ehr@drchrono.com if you have further questions!

Read more about our Square partnership here.

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